This answer will explain how to retrieve a lost username and/or password.

Here at 123-reg we have a forgotten login system to help with this problem. You can enter any one of the following:

• The email address you signed up with
• Your username (which will be on the welcome mail we sent you when you signed up)
• A domain name that is active in your account

We will then send you an email containing your login details.

If you no longer have access to the email address you have registered on your account, please send a fax to support on 0870 912 6612. In the fax, please include answers to the following security questions:

• The username or domain name on the account
• The name of the registered account holder
• The full registered postal address of the account along with post code
• The registered email address of the account
• An email address that you have access to
• The registered telephone number of the account
• The last four digits of a credit card used on the account

Provided you pass the security check in accordance with the Data Protection Act, we will change the registered email address on your 123-reg account to the email address that you have access to and resend you your account login.

It is possible that you can not pass any of these security steps, in these circumstances you will need to provide us with proof of identity as owner of that account by providing proof that you reside at the registered address.

This should be in the form of a utility bill or official document, and accompanied by a covering letter explaining that you no longer have access to the registered email address or have the credit card used to register the domains, and can you have the login details forwarded to your new email address.

The Fax needs to have the following clearly visible:

• Domain Name
• 123-reg Username
• New email address
• Owners Signature
• The address on the official Document should be clearly visible

Our fax number is 0870 912 6612.